We aim to pick, pack and ship orders next working day, making ordering online with us a fast and convenient way to get products when you can’t visit our showroom. This means you should have your order within two working days – for example, if you place your order Monday evening your order will be picked and sent out on the Tuesday during office hours (9-5) providing we have been able to get in touch and take payment.
We can also offer Saturday delivery if you should require, though there will be an additional charge. If you do require more information please give us a call or enquire when we ring for payment.
Here at Dolphin Minerals Ltd, we are proud of the quality and range of products we supply to customers but understand that deliveries don’t always arrive the way you expect them to. We want all our customers to be fully satisfied with every item purchased from us, so with that in mind if you do encounter any problems with your order on delivery please contact us by phone on 01904 786 744 or email us at firstname.lastname@example.org and we will rectify it as quickly and efficiently as we can.
We have made ordering online with us as easy and efficient as we possibly can. To order with us simply look through our products selecting the ones you want as well as the quantities you require. Once you have finished, simply head to the checkout and place your order. You should then receive an email to let you know we have your order, after someone has picked your order we will contact you for payment and to confirm a delivery address. Your order will then be packed and sent out with our chosen courier on next day delivery although orders going to some places within the UK and Ireland may take an additional day.
Orders placed on our website over £250 (before VAT and other discounts) are eligible for free shipping, subject to the following terms:
- Cost of delivery cannot be greater than 10% of the order cost before VAT and other discounts.
- Eligible orders weighing over 15kg may incur an additional weight charge for each kilo above 15kg.