Quick Contact

Sales & Returns

We aim to make all UK and International deliveries as quick and cost effective as we can and any returns you need to make as easy and fair as possible


 

Chargeable Deliveries

All UK deliveries are posted for next day delivery (excluding Sat & Sun) to sign for by Royal Mail or our nominated courier Service.

 

England, Scotland & Wales excluding Scottish Highlands and Islands

Standard next day delivery to sign for up to 5kg – £4.50

Standard next day delivery to sign for 5kg to 15kg – £5.50

Standard next day delivery to sign for 15kg to 30kg – £7.50

Freight prices for goods over 30kg and special delivery services such as Saturday delivery of noon delivery are available on request

 

Northern Ireland

Standard next day delivery to sign for up to 10kg – £21.00

Standard next day delivery to sign for 10kg – 25kg – £33.00

Standard two day delivery to sign for up to 30kg – £11.50

Freight prices for goods over 30kg are available on request

 

Scottish Irelands

Standard two day delivery to sign for up to 10kg – £18.50

Standard two day delivery to sign for 10kg – 30kg – £25.50

Freight prices for goods over 30kg are available on request

 

Scottish Highlands

Standard two day delivery to sign for up to 10kg – £12.50

Standard two day delivery to sign for 10kg – 30kg – £17.50

Freight prices for goods over 30kg are available on request

 

Channel Isles

Standard next day delivery to sign for up to 5kg – £12.50

Standard next day delivery to sign for 5kg to 10kg – £20.50

Standard next day delivery to sign for 10kg to 30kg – £38.50

Freight prices for goods over 30kg are available on request

 

Isle Of Man

Standard two day delivery to sign for up to 10kg – £18.50

Standard two day delivery to sign for 10kg – 30kg – £24.50

Freight prices for goods over 30kg are available on request

 

Isle Of Wight

Standard next day delivery to sign for up to 10kg – £16.00

Standard next day delivery to sign for 10kg – 20kg – £19.50

Standard next day delivery to sign for 20kg – 30kg – £24.50

Freight prices for goods over 30kg are available on request

 

Scilly Isles

Standard two day delivery to sign for up to 10kg – £18.50

Standard two day delivery to sign for 10kg – 20kg – £24.50

Standard two day delivery to sign for 10kg – 20kg – £28.50

Freight prices for goods over 30kg are available on request

 

European and International deliveries

Current European and international delivery rates are calculated manually when your order is processed and is determined by your order weight, order dimensions and delivery address. All European and international delivery charges will be communicated and agreed before shipments are released.  For further information or an estimate of shipping costs please call 01904 786744

 

Delivery Times

We aim to dispatch orders within 2-3 working day.  Delivery times may alter during busy periods.

 

UK Returns and exchanges

We are proud of the quality and range of the products we supply, but understand that deliveries don’t always arrive as you expect them to and we want you to be entirely satisfied with everything you purchase from us.  With that in mind we want to make returns as easy and fair as possible, so If you wish to return an item for exchange because you have decided it’s not what you expected so no longer wish to keep it or it was damaged during delivery it’s not a problem but please ensure you adhere to the following conditions:

 

  • Any items being returned must be returned within 14 days of the items being received

 

  • If for any reason you are unable to return the items within 14 days, you must let us know what it is you wish to return within that 14 days

 

  • A note of any goods being returned outside our 14 day period must be recorded in our returns diary with an agreed date of when the goods must be returned by

 

  • You must take a note of the name of the staff member you make this agreement with and this name must be included in the returning information

 

  • All returned items must be packaged appropriately and returned to us in the same condition they were received

 

  • Goods being returned must be returned with a note identifying the returning parties full trading details, the number of the invoice the returned goods are listed and a brief note of the reason the goods are being returned

 

  • All parcels must be checked on receipt and you must inform us of any damaged goods on the day they are received

 

  • You must inform us of any goods which are being returned due to being damage on arrival before you return them

 

We will always do what we can to replace or credit stock but we will be unable to credit goods if they are damaged after delivery, reworked or from old/missing invoices so goods returned to us outside of the conditions above will not be accepted and will be returned to the customer for payment.

Please also ensure you package any returns well and help us to help you by giving reasons for your return.  We will cover the cost of all return postage (not exceeding the cost shown in our postage table above) in the form of a credit to your account to be used against future goods and where ever possible damaged goods will be replaced, but if we are unable to replace them we will refund them in full .

 

All European and international returns will need to be agreed with ourselves in writing before they can be returned’ so please ensure you you contact us at your earliest opportunity

 

All items must be returned to:

Dolphin Minerals

Unit 1b Harwood Road

Northminster Business Park

Upper Poppleton

York

YO26 6QU

 

QUALITY – VALUE – CHOICE

With a friendly service you’re sure to appreciate