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Terms and Conditions

Here at Dolphin Minerals Ltd, we would like to make shopping with us as easy as possible, our website has been designed with wholesale in mind.

These terms and conditions will apply to all transactions placed with Dolphin Minerals Ltd whether online, Email, Telephone, Fax or in person at our showroom. Please ensure all terms and conditions have been read carefully before placing an order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By submitting an order on this website, you are agreeing to the terms that appear below which will apply to any purchase made through this web site.

By agreeing to these terms and conditions you confirm that you are:

  • a registered customer of Dolphin Minerals Ltd (hereafter referred to as “Dolphin”, “we”, “us” or “our”).
  • the proprietor of the business or have been given express authority from the proprietor to register an account in their business name.
  • actively engaged in a resale business.
  • that the business is operated by a person who is 18 years of age or over.
  • that any person given access to this site is only making purchases on behalf of the registered business and is authorised to do so by the registered customer directly.

These Terms and Conditions were most recently updated on 05th May 2022 and apply to all sales and purchases.

Purchase Contract

All orders placed online must be paid for before the order is dispatched by us, unless you are a Credit account holder at Dolphin Minerals Ltd and have agreed on a payment method.

Once an order has been placed, we will confirm receipt of the order as soon as possible by email to the email address provide to us by you. Our acceptance of your order will take place upon despatch of the goods ordered and at this point the purchase contract will be made. We will supply the goods to you in accordance with these terms and conditions.

We reserve the right at our sole discretion to amend these Terms and Conditions at any time. We will display the date of when these terms and conditions were most recently updated so all customers are aware.

Ordering online with us:

All orders placed on our website are not guaranteed until payment has been taken by one of our staff members. We endeavour to keep our website fully up to date, but due to the variety of stock and nature of our business it isn’t always possible, this can result in products not being available even when they’re still showing on the website as in stock. If this happens, we will pick the rest of your order, contact you and give you an updated price. We will then take payment and your order will be packed and sent out to you.

Pricing and Availability

The prices displayed on our website are indicative/ guide prices only and are subject to change.

We always try to ensure the sizes and weights of each product are as accurate as possible but due to the natural nature of the products we sell the sizes and weights quoted on this website are always approximate and are subject to change without prior notice.

All prices shown on the website exclude VAT. Where applicable VAT will be added to invoices.

The actual order value on some orders is subject to change and cannot always be determined until the order is processed, due to prices of products changing because of availability, weight, size, or quality. The price actually paid will be the price on the date the order is processed, but we will always ring to confirm these changes with you before payment is taken and the order is despatched.

All products are subject to availability and prevailing supply chains. We may limit the quantities of goods supplied to any one customer or offer an exchange of items. Products descriptions and some prices should only be used as a guide and Dolphin Minerals Ltd reserves the right to change them without notice.

Delivery, Exchanges and returns

Please click here for our sales, returns and delivery terms and conditions.

Minimum Order

At Dolphin Minerals we have a minimum spend of £100 on the website, £200 in the showroom and £500 for Van visits before VAT and after discounts are applied (if applicable).


Payment for goods will be according to the trading terms that have been agreed with Dolphin Minerals Ltd in advance of the order. If no agreement exists, then payment prior to delivery is required.

We accept most major credit/debit cards. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order. We will not release the goods for delivery until payments have cleared.

You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £10.

We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

Discounts and Offers

Discounts and promotions can be withdrawn at any time, without notice.

Discounts will be applied before VAT.

Promotional prices cannot be used in conjunction with any other promotion, offer or discount and does not apply to any postage and packaging costs. Where multiple discounts are offered, the offer with the most value to customer takes priority.


Availability of service

The service may be unavailable at certain times to allow us at Dolphin Minerals Ltd to maintain and upgrade the website for the benefit of our customers. Although we always endeavour to inform customers in advance of any service unavailability it cannot always be guaranteed. We reserve the right to alter or withdraw the service at any time and reserve the right to refuse service to any customer without giving a reason.

Customer Complaints

We love hearing feedback from our customers. If you have any comments or complaints on or about our website, please email us at [email protected] and we’ll try our best to respond as quickly as possible.

Warranty and Liability

We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Dolphin is constantly monitoring and checking the information on this website, while we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

Where precise information is important to you on any item, please contact us by email or phone identifying the information you require.

Where an items description contains a link or reference to another party’s website, please note that Dolphin does not vet these websites and has no control over their contents. Dolphin cannot accept any liability in respect of the use of those 3rd Party websites.

This information is supplied for your personal use only in placing orders through this website, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Dolphin makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Dolphin shall not be liable to any person for any loss or damage which may arise to computer equipment because of using this website.

For further information regarding your privacy or our use of cookies please see the Privacy Notice on our website.

Password/Account Security

At the time of your registration, you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Dolphin shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account.


If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

The content of this website is owned or licensed by Dolphin. This material includes, but is not limited to, photos, images, layout, graphics, look and appearance. The content of the site is protected by copyright, trademarks, database, and other intellectual property rights and any such rights will remain vested in Dolphin or our licensors.

You may not reproduce, copy, duplicate, transmit, publish, display, distribute or sell any material from the Dolphin website. You may not use this website or its content for any commercial purpose; including the collection and use of any listings, descriptions, prices, make any derivative or commercially exploitative use of this website or its content, download or copy account information, use any data mining, robots or similar data gathering and extraction tool without the explicit written consent of Dolphin. Any unauthorised use terminates any permission’s granted.

These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

This website is operated by Dolphin Minerals Ltd whose showroom, and head office is based at:

Unit 1B, Harwood Road,

Northminster Business Park,

Upper Poppleton,


YO26 6QU

VAT Number: GB 598 8682 48

Dolphin Minerals is a trading name of Dolphin Minerals Ltd.



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