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Terms and Conditions

Here at Dolphin Minerals we would like to make shopping with us as easy as possible and our site has been designed with wholesale in mind.  We have also tried to keep our terms and conditions as simple as possible too, so please read them before you place an order.  Nothing in our terms and conditions will be deemed to affect your statutory rights in any way.

Key website approach:

  • The site is set up for wholesale use, so layout is simple with little advertising clutter.
  • The product categories are straight forward and easy to follow.
  • The easiest way to work your way around the site is by category.
  • The products within each category are set out in list view and all the products you require are added to your shopping list at the same time with one easy click.
  • You can review and amend your shopping list is at any time and with ease.
  • Your items are set out in a shopping list showing an image for your reference, the quantity you have requested and the total cost.  Adjusting your shopping list to suit your budget couldn’t be easier.
  • We prepare your order before we take or arrange payment, and payment can be made over the telephone, by bank transfer or by cheque; whichever’s easiest for you.

Terms of Purchase

We have kept our terms and conditions to a minimum so please read our terms and conditions before placing an order

Our terms and conditions apply to all orders placed with dolphinminerals whether online, email, fax, telephone or at the showroom.

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made through this web site.

By agreeing to these terms and conditions you confirm that you are:

a registered customer of Dolphin Minerals (hereafter referred to as “Dolphin”, “we”, “us” or “our”);

  • the proprietor of the business or have been given express authority from the proprietor to register an account in their business name;
  • actively engaged in a resale business;
  • that the business is operated by a person who is 18 years of age or over; and
  • that any person given access to this site is only making purchases on behalf of the registered business and is authorised to do so by the registered customer directly.

These Terms and Conditions were most recently updated on 15th March 2017 and apply to all sales and purchases.

Purchase Contract

All purchases made on this web site are governed by these Terms and Conditions. The Terms and Conditions governing any purchase will be those in effect at the date of your order. We reserve the right at our sole discretion to amend these Terms and Conditions at any time. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.

We will confirm receipt of your order as soon as possible by e-mail, to the e-mail address you provided to us. Our acceptance of your order will take place upon despatch of the product(s) ordered and at this point the purchase contract will be made. We will supply the goods to you in accordance with these Terms and Conditions.

Pricing and Availability

The prices quoted on some items on our website are indicative/guide prices only.

Although we will always try to ensure the sizes and weights are as accurate as possible, due to the natural nature of our products the sizes and weights quoted on this website are approximate.

All prices are quoted excluding VAT. Where applicable, VAT will be added to invoices.

Prices are subject to change without prior notice.

The actual order value on some items cannot be determined until the order is processed, because the prices quoted on the website could vary either above or below the prices due to weight, size or quality.  Please note that the price listed on some items are a guide price and the price actually paid will be the price on the date the order is processed, Items with guide prices will be identified in the product information.

Please check the dates of availability of any offers before purchasing.

Products are subject to availability and prevailing supply chains. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer.

Product descriptions and some prices should only be used as a guide and Dolphin reserves the right to vary them without notice.


Delivery will be made to the address specified by you when you register on the website.

Delivery will be made only to an adult aged 18 years or over.

Delivery charges outside our standard national charges will be agreed with you by a member of the Dolphin team prior to release.

Delivery times, where agreed, are approximate only and subject to clause 9 below there shall be no liability on Dolphin for late or cancelled delivery.

It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the agreed date and time. All goods must be signed for on delivery by an adult aged 18 years or over.

Items must be checked off at time of delivery and queries reported to the delivery driver immediately or to Dolphin on the day of delivery.  We will not accept discrepancies or breakages if goods are not checked off at time of delivery.

All goods remain the property of Dolphin until payment has been made in full and received in full by Dolphin.

Order Error, damages and returns

Goods may not be returned without return reference, you must call and request a return reference prior to returning any goods.


Payment for will be according to the trading terms that have been agreed with Dolphin in advance of order, if no agreement exists payment prior to delivery is required.  We accept most major credit and debit cards, bank transfers and cheques.

Goods will not be released for delivery until payments have cleared, Dolphin reserves the right to refuse delivery if these terms are not adhered to.

You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £10.

We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

Availability of service

The service may be unavailable at certain times to allow Dolphin to maintain and upgrade the website. Although Dolphin will always endeavour to inform customers in advance of any service unavailability, this cannot be guaranteed. Dolphin reserves the right to alter or withdraw the service at any time and also reserve the right to refuse the service to any customer without giving a reason.

Customer Complaints

If you have any comments or complaints on or about our website, please e-mail us at dolphin.minerals@btconnect.com

Warranty and Liability

In addition to clause 4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Dolphin is constantly monitoring and checking the information on this website, while we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.

Where precise information is important to you on any item, please contact us by email identifying the information you require.

Where an items description contains a link or reference to another party’s website, please note that Dolphin does not vet these websites and has no control over their contents. Dolphin cannot accept any liability in respect of the use of those 3rd Party websites.

This information is supplied for your personal use only in placing orders through this web site, and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Dolphin makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Dolphin shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

For further information regarding your privacy or our use of cookies please see the Privacy Notice on our website.

Password/Account Security

At the time of your registration you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Dolphin shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

The content of this website is owned or licensed by Dolphin. This material includes, but is not limited to, photos, images, layout, graphics, look and appearance. The content of the site is protected by copyright, trademarks, database and other intellectual property rights and any such rights will remain vested in Dolphin or our licensors.

You may not reproduce, copy, duplicate, transmit, publish, display, distribute or sell any material from the Dolphin website. You may not use this website or its content for any commercial purpose; including the collection and use of any listings, descriptions, prices, make any derivative or commercially exploitative use of this website or its content, download or copy account information, use any data mining, robots or similar data gathering and extraction tool without the explicit written consent of Dolphin. Any unauthorised use terminates any permission’s granted.

These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

This web site is operated by Dolphin Minerals who’s showrooms and head office is based at Unit 1B, Harwood Road, Northminster Business Park, Upper Poppleton, York, YO26 6QU VAT Number: GB 598 8682 48